Welcome to www.namasteyindia.ch[Namastey India] and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
Terms and Conditions
Please read these Terms & Conditions carefully before using the Namastey India website. By using this website and/or subsequently placing an order through the website or by telephone or requesting a delivery, you signify your agreement to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions, you may not use or access this website.
Customers or visitors to this website are referred to as “you” or “your”, Namastey India is referred to as “Us”, “We” or “Our”.
Our Registered Office Details
Namastey India
Kronenstrasse 3,
8134, Adliswil (Switzerland)
Tel – +41 445584858
3. Making a Purchase
3.1 Registering with the Website
There is no need to login in or to be registered with us to place an order. Just browse our on-line shop, click on any items that you wish to buy and add them to the shopping basket. After You have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to confirm your order and deliver it to you.
If you wish to register with our website at this stage you will be asked to set a password so that you will be able to log into our website in the future and check the status and content of your orders.
3.2 Minimum Purchase
Our minimum purchase is CHF 100.00 before delivery costs. We reserve the right not to accept orders for goods with a total value of less than this minimum.
3.3 Payment
We accept Card payments through our Website with Master card, Visa, American Express and also with debit card.
4. Acceptance of Your Order
4.1 All orders placed by You are subject to acceptance by us. Your order represents an offer to us to purchase a product. Acceptance will occur when we dispatch the goods to you.
4.2 The acknowledgement confirmation e-mail sent in response to your order is provisional only and is intended only to indicate receipt of your order. We shall notify you by e-mail in the event that we do not accept any order and any payment will be fully refunded.
4.3 Any products in the same order which are unavailable and so not dispatched do not form part of that contract.
4.4 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
4.5 If you have incorrectly entered your e-mail address, your order confirmation and dispatch e-mail will not reach you. This e-mail may also be stopped by your spam filter. As long as payment has been processed successfully, this will in no way affect your order.
4.6 Failure by us to send or you to receive a receipt confirmation e-mail or dispatch confirmation e-mail in no way invalidates Your offer.
4.7 If product of particular brand is not available, we will replace it with another brand.
Cancellation Rights
5.1 Your right to cancel your order does not apply to perishable food products frozen, fresh or short shelf-life food products, goods made to your specification, goods that have been clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. We are unable to process returns or refunds on perishable food items that are just unsuitable or unwanted.
5.2 We are unable to accept cancellation of “special order” items, or other items that have been purchased in bulk, and which we have ordered in especially for you from our suppliers.
5.3 Once your order has been passed for packing and shipping, it is not possible to cancel the shipment. You still retain the right to cancel the order under the terms of the Consumer Contracts. (Extra additional charges are applied) Notice of such cancellation must be given by e-mail to Namastey India customer service, details as provided above, and then you must ensure that we receive the goods intact and unopened in as-new”, resalable condition within 7 calendar days of cancellation. You are responsible for ensuring the goods are returned safely to us at your expense.
5.4 Refusing delivery of your parcel or failing to make arrangements to accept your parcel so that it is returned to us or held by the courier is not in accordance with these terms and conditions. Risk of damage or loss to the goods you have ordered passes from us to you when delivery is first attempted, whether successful. If your order is returned to us, we will incur a return premium-rated delivery charge for which You will be liable. In these circumstances the goods you have ordered remain your property, and you will not be entitled to a refund for either the goods you have ordered or for the any delivery costs you have incurred. If you would like to have your order resent, a further delivery charge would be payable (in additional to the return delivery charge we will have incurred). We reserve the right to dispose of these returned items after 15 days if you do not contact us and arrange and pay for them to be re-shipped to you or collected from our premises.
Shipping
6.1 Namastey India offer free shipment from the order of 100 CHF in the range of 20 km in Adliswil from our base. From 20 km to 30 km order must be more than 100 CHF. No frozen Items are delivered.
7.2 Shipping timescales provided are not guaranteed by the third-party carrier that will deliver your parcel. As any delays are completely outside our control, we will not be liable for any failure for the carrier to meet these timescales or for any inconvenience or cost to you that results from any delay in the delivery of your parcel.
7.3 In case your product(s) is not delivered due to an incorrect or invalid address, we will not be able to process any claims. However, we will notify you if it is returned to us.
Returns Policy
8.1 Every item we sell is carefully inspected before it is shipped. It is your responsibility to check your order carefully, immediately on receipt of goods. In the event that any goods supplied are faulty, they will be replaced free of charge or your money refunded in full as long as the goods are returned to us when requested, or if photographs of the damage can be provided at our discretion of request.
8.2 If your returned goods are not in the original packaging or consumed more than was reasonable to establish the quality of product, we reserve the right to levy a charge commensurate with that loss. No refund will be considered, where failure to deliver the goods was due to incorrect information being submitted on the original order.
8.3 You are responsible for returned items by their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. You are liable for any damage caused between receipt of the goods and their return to us. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged by you, and we reserve the right to return such goods to you at your expense. It is recommended that all returns are sent via recorded delivery as we cannot be held responsible if an item does not reach us.
Privacy Policy
9.1 We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.
9.2 When you make a purchase we need to collect certain information to process your transaction and fulfill Your order. We do not sell, rent or disseminate this information to any third party for marketing or any other will however need to provide the courier or delivery company with your name, delivery address, telephone number and email address (so that they will be able to send you tracking information for your parcel) but this information will strictly only be used to ensure that your order is safely delivered to you.
9.3 You can be confident we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us authority to do so. We do not hold Your credit card details online.
9.4 If You provide Us with an email address, it will automatically be entered into our regular email update service. We hope You will find these updates interesting and informative. If You would rather not receive them please unsubscribe from any e-mailing list at any time by responding to Our e-mail with the subject UNSUBSCRIBE, by writing to Us or by telephoning us on 0445584858. To help ensure we correctly remove Your details from the database, please remember to include in your e-mail the contact details we are using to send the mailing to You. We reserve the right to limit certain special offers to those who subscribe to our e-mail services.
9.5 We are committed to preserving the privacy of our customers and make every effort to live up to our stated privacy policy. However, if You feel that We are not fulfilling our responsibilities towards Our customers you can contact our Managing Director at the postal address given in section 2 above.
9.6 If You have any questions about this privacy policy, please let us know using any of the methods on the Contact Us page
Use of Cookies
Cookies may be used on the site to help provide you with appropriate information during your visit. These cookies may be placed on Your computer’s hard drive. If You wish to switch off cookies, Your access to the site will not be affected. No cookie created by Our Website stores personal details about You.
Website Accuracy
11.1 Every care has been taken to ensure that all prices and descriptions on our website are correct. In the case of error you will be given the opportunity to cancel Your order. We apologize if this is the case.
11.2 We take great care in providing you this product information; however it is done in good faith and should not be considered a substitute for the information on the producer’s label. If You require further information please contact the producer directly using the information in this Website or on the product label.
We reserve the right to alter prices without prior notification. The price charged is the price ruling on the day of dispatch.
12. Your Account
12.1 If You use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account.
12.2 You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Access to Our Website
13.1 We will do Our utmost to ensure that availability of the website will be uninterrupted, and that transmissions will be error-free. However, due to the Internet service, this cannot be guaranteed.
13.2 Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
13.3 We grant You a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us.
13.4 This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining or similar data gathering and extraction tools.
13.5 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
13.6 You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our website as long as the link does not portray Us, Our products or services in a false, misleading, derogatory, or otherwise offensive matter.
Copyright
All content included on the website, such as graphics, text, logos, button icons, and images belong to us, and are protected by Switzerland & International copyright laws.
If we discover that any image or photograph that belongs to us is being used by any company or individual without our prior written permission, we will require that it is removed and we will issue an invoice for CHF 2000 payable within 7 days, failing which we will take court action to protect our interests.